Refund & Return Policy

Thank you for shopping at Hashiz.com. We are committed to providing you with high-quality products and ensuring your satisfaction. However, we understand that there may be circumstances where you need to return or seek a refund for your purchase. Please review our Refund & Return Policy below for guidance on how we handle such situations.

1. Eligibility for Returns and Refunds

• Clothing, Bedding, and Fragrances: You may initiate a return or refund request within 30 days from the date of delivery for clothing, bedding, and fragrances. The items must be unworn, unused, and in their original packaging with all tags and labels intact.

• Handmade Jewelry: Handmade jewelry items are eligible for returns within 15 days from the date of delivery. The items must be in their original, unworn condition and packaging.

2. How to Initiate a Return or Refund

To initiate a return or refund request, please follow these steps:

• Log in to your Hashiz.com account.
• Go to your order history.
• Select the order containing the item you wish to return.
• Follow the instructions to request a return or refund.

3. Return Shipping

• You will be responsible for covering the return shipping costs unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product.
• We recommend using a trackable shipping method and retaining proof of postage for your return.

4. Refund Process

• Upon receiving your returned item, we will inspect it to ensure it meets our eligibility criteria.
• If the return is approved, we will process your refund to the original payment method within [3 to 5 Days].
• Refund processing times may vary depending on your payment provider.

5. Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product to arrange for a replacement or refund.

7. Contact Us

If you have any questions or concerns about our Refund & Return Policy, please do not hesitate to contact us at contact@hashiz.com. Our customer support team is here to assist you.

We reserve the right to modify this Refund & Return Policy at our discretion. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Please review this policy periodically to stay informed about our return and refund procedures.

Your satisfaction is our priority, and we appreciate your trust in Hashiz.com for your shopping needs.